Navigating Complexity to Better Serve

Federal Senior Executive leading $2.2B Finance business serving those who serve

Context:

Help navigating a complex restructuring, addressing falling engagement scores, and raising the quality of the customer experience.

Impact:

When Tracey partnered with our team, we were working through some difficult culture, people, and leadership challenges. “How” she helped us work through them so successfully was a bit like magic.

Today, our vision and mission are more evident in our work than ever before. We provide over $2B annually to fund critical benefits, and did so at a 2.4% expense ratio, making us one of the most efficient and lean fee-for-service businesses in government. Our retention ratio increased by 28%. Since our work together, I’ve been able to save approx. $3M in two years in staffing costs alone.

Services:

Culture Diagnostic, Culture Vision and Case for Change, Culture Roadmap, Leadership Enablement, Culture Coaching.