Getting Intentional About Culture

Lynne Doughtie - Former Chairman and CEO of KPMG US

Context:
During my time as CEO of KPMG LLP, we undertook an effort to strengthen various elements of our organizational culture. I engaged Tracey Keele, a senior partner renowned for her experience in risk management and culture assessment. Tracey was a trusted advisor to me and our executive team, leading a comprehensive assessment and transformation of our culture across 40,000 partners and professionals. Her insights informed a multi-year program, beginning with the refresh of our organizational values.

Impact:
Tracey's understanding of complex issues and strategic acumen were valuable in guiding us through a transformative process that fortified our culture while building trust with our stakeholders. Tracey adeptly managed ambiguity and complexity, translating them into simple, relatable, and tangible changes that resonated across the organization. We achieved tangible change that went beyond mere campaigns and slogans. Together, we not only navigated the challenges but ultimately developed a stronger and more resilient culture.

A true collaborator, Tracey led with courage and clarity, consistently challenging leadership while fostering a high-performance environment. Her approachable style, combined with her thoroughness and strategic mindset, was appreciated by key stakeholders. For executives looking to enhance and maintain a culture that supports sustainable results, Tracey Keele is the ideal partner. Her proven track record, pragmatic approach, and collaborative style deliver exceptional outcomes and leave a lasting impact.

Relevant Services:
Culture Diagnostic · Culture Foundation (Case for Change, Vision, Values & Behavioral Expectations, Leadership Commitment, Roadmap) · Leadership Enablement · Culture Coaching · Culture Measurement and Dashboard Reporting · Culture Activation and Sustainment